EN - SHIPPING: When will Once Upon a Line deliver to backers?
We estimate a delivery of May 2024.
Last updated: January 17, 2023 07:06
FR - LIVRAISON : Quand Once Upon a Line sera-t-il livré aux contributeur(trice)s ?
Nous estimons une livraison en mai 2024.
Last updated: January 17, 2023 07:06
EN - VAT: Should we expect to add VAT to the actual price of the pledge?
No. All the pledge prices you see on Kickstarter are final. During the pledge manager you will only need to pay for your shipping. The difference in tax is being put towards cheaper shipping for other countries.
Last updated: January 17, 2023 07:07
FR - TVA : Les prix annoncés contiennent-ils la TVA?
Oui. Tous les prix des pledges que vous voyez sur Kickstarter sont définitifs. Pendant le pledge manager, vous ne devrez payer que les frais d’expédition. La différence de TVA est utilisée pour réduire les frais d’expédition pour certains pays.
Last updated: January 17, 2023 07:26
EN - LANGUAGE EDITIONS: When can I choose the language for my copy of Once Upon a Line?
You will be able to choose your preferred language during the Pledge Manager after the campaign is over.
Last updated: January 17, 2023 07:07
FR - LANGUES : Quand puis-je choisir la langue de mon exemplaire de Once Upon a Line ?
Vous pourrez choisir votre langue préférée pendant le pledge manager après la fin de la campagne.
Last updated: January 17, 2023 07:07
EN - PLEDGES: If I pledge 1€ now, can I update my pledge in the Pledge Manager?
Yes you absolutely can. Please note that Deluxe Metal “Utopia & Dystopia” Tool will only be given for free with one of the three Kickstarter pledges � The Caterpillar’s Walk, � The Chrysalis’ Age, or � The Butterfly’s Flight.
Last updated: January 17, 2023 07:07
FR - CONTREPARTIES : Si je verse 1€ maintenant, puis-je mettre à jour ma contrepartie dans le pledge manager ?
Oui, vous pouvez tout à fait. Veuillez noter que l’outil Deluxe Metal “Utopie & Dystopie” ne sera offert qu’avec l’un des trois pledges Kickstarter � The Caterpillar’s Walk, � The Chrysalis’ Age, ou � The Butterfly’s Flight.
Last updated: January 17, 2023 07:07
EN - PLEDGE MANAGER: Will the prices be the same in the Pledge Manager?
Currently, we do not plan to change the pricing in the Pledge Manager. On the other hand, we can already indicate that the Deluxe Metal Tool will not be given for free once the Kickstarter campaign is over.
Last updated: January 17, 2023 07:07
FR - PLEDGE MANAGER : Les prix seront-ils les mĂŞmes dans le Pledge Manager ?
Pour l’instant, nous ne prévoyons pas de modifier la tarification dans le pledge manager. En revanche, nous pouvons déjà indiquer que le Grattoir Deluxe Métal ne sera pas offert une fois cette campagne terminée.
Last updated: January 17, 2023 07:07
EN - RETAIL: Will the game be available in retail?
In game only. The Butterfly’s Breath base game and The Water of our Discontent expansion, as well as the Recharge Packs of these two game boxes, are planned for retail releases.
The rest of the components offered during this campaign are exclusive to Perte & Fracas, which means that they will be available on our store and at a few privileged commercial partners, or during special operations.
Last updated: January 17, 2023 07:07
EN - CAMPAIGN: What does a Recharge Pack contain?
Each Recharge Pack resets the box it is associated with. It contains all the scratch-off-ink-covered grids needed to play and also all the Talent Cards of the Heroes of the saga. The number of grids and cards depends on the saga to be recharged.
Last updated: January 17, 2023 07:28
FR - BOUTIQUE : Le jeu sera-t-il disponible en boutique?
En partie seulement. Seront concernées par les sorties en boutique la boîte Le Souffle du Papillon et l’extension Les Larmes de Fond, ainsi que les Recharge Packs de ces deux boîtes de jeu. Le reste des composants proposés durant cette campagne sont Exclusif Perte & Fracas, cela signifie qu’ils seront disponibles sur notre boutique et chez quelques partenaires commerciaux privilégiés, ou lors d’opérations spéciales.
Last updated: January 17, 2023 07:07
FR - CAMPAGNE : Quel est le contenu d’un Recharge Pack?
Chaque Recharge Pack permet de réinitialiser la boîte à laquelle il est associé. Il contient toutes les grilles recouvertes d’encre à gratter nécessaires pour pouvoir jouer et également toutes les Cartes Talents des Héros de la saga. Le nombre de grilles et de cartes dépend donc de la saga à recharger.
Last updated: January 17, 2023 07:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.